How to Clean More houses in a Day, for Maid Services.

How to Clean More houses in a Day, for Maid Services.

As a cleaning business owner, you want to clean more houses each day. It is the bread and butter of your cleaning business. If you are not cleaning houses, you are not making money.

This is why it is so important to clean as many homes in a day that you can. Now, I do not mean you are cleaning until 10 pm or that you are cutting corners to get to the next home. I mean, increase the number of homes you clean in a day, from 8 am – 4 pm, while still maintaining a Quality service.

When I starting my cleaning business my service was all over the place. There was little consistency and little focused. If someone was willing to pay me, I would clean when ever and where ever.

As I started taking on more clients I was not able to keep up. I was starting to loose money. Not because I wasn’t getting new clients. But because I could not clean enough houses in a day.

This is when I knew I needed to tighten up my service and my business. Before I hired my first employees I needed to create some serious efficiencies in how I ran my business.

Additional Resources:

Disclosure: Some of the links below are Affiliate Links. What that means is I may earn a small commission if you click on one.  This comes at no additional cost to you as the buyer.  All of these products are products that I used exclusively in my Cleaning Business.  I only recommend products or services which I have used, tested and highly respect. When you order through my link it helps to provide you free content. I greatly appreciate your support!

How I was able to clean more houses each day

Here are the steps that I took to creating systems in my business which allowed me to clean more homes in a day.

5 tips to implement in your Cleaning Business so you can clean more houses in a day.

Step 1: Proper Scheduling

Scheduling your cleaning clients appropriately will help you to clean more houses in a day. While scheduling seems like a no brainier, there is a bit of an art to it.

Schedule near by homes on the same day

If I was going to clean more houses in a day, I was going to have to do less driving in a day. No longer would I clean a home on a Wednesday because that was what a client wanted.

I re-looked at my schedule and rearranged my clients by locations. My goal was to clean homes in similar or close neighborhoods on the same day. After that, when a new client singed up, I told them what days we had available to clean their home.

If a client really wanted service on a day I was not cleaning in their area, I told them that day was not available. I told them the days I did have available in their area. I offered a ‘waiting list’ so that when a day opened up, they would have first choice.

Most of my clients signed up for bi-weekly service, so I would alternate days and weeks on when I would clean in a particular geographic area. This way I could offer cleanings on a certain rotations in the area’s we serviced on most days of the week.

I wrote a whole blog post on how to create a Cleaning Business Schedule. Click here to read more ——> How to Maximize Your Cleaning Business Schedule.

Step 2: Offer a Consistent Service

Offering a consistent cleaning service will help you to clean more homes in a day through repetition. Your first step to offering a consistent service is deciding on your niche.

Once you choose a niche, stick to it and do not deviate. Different niches in the house cleaning industry could include. Other niche’s you could focus on could be, rental properties, foreclosures, move-in/move-out’s or offices. In my company we focused on residential homes with regular, on going cleaning service

Find your Niche and Stick to it.

When I first started out, I was wiling to clean anything. I would clean any type of property or offer any service a home owner was willing to pay me for. I was ssoooo excited just to get my first client, that I was willing to do anything they wanted!

But I started noticing I was becoming a jack of all trades and a master of none. I was not specializing in anyone service. So I was not able to clean as fast. I was not able to create a plan for cleaning.

What needed to get done with move-in’s/move-out’s was way different than what needed to get done with on going cleaning services. It was difficult to stick to a check list, let alone get enough experience under my belt for all the different types of niches.

I started getting a grove with the on going cleaning services. I found, I was able to clean them quickly and very effectively. That’s when I had that AHA moment in my business. I had found my niche. So, I stopped taking any cleaning job and started focusing my marketing on regular scheduled house cleanings.

Once I choose my niche and started focusing on cleaning residential homes on a continuing service, I was able to create a plan to clean more efficiently. When I was able to focus on a consistent services for each home I cleaned, there were less surprises and more planning.

Step 3: Follow a Consistent Cleaning Routine

A consistent cleaning routine is where you follow the same steps with each clean and each house. Every space we cleaned in a home it was cleaned in the same order using the same steps.

I know you are thinking, ‘But Roberta, no home is alike. How can I create a consistent routine?’ Well, all homes have at least one bathroom and separate living spaces, right?

The order in which you clean these spaces is a routine. Once you build a routine you begin building repetition. The more repetition the better and faster you will become at cleaning.

To create a consistent service to clean more houses:
  1. Decide what area’s of the home you will clean first.
  2. Develop a system of how each space will get cleaned.
  3. Build a cleaning checklist of what will be included in your service.
  4. Now, stick with it!

After I created my cleaning routine and stick to it, I was able to clean more houses. I would practice with each house I cleaned. When I arrived to a new home I knew exactly how I was going to clean it.

When you clean in the same order and in the same steps cleaning becomes automatic and second nature. There is no stopping and making decisions on the next task. You begin building muscle memory you transition from task to task easily and quickly.

Step 4: Use Speed Cleaning Tools

When I started my cleaning business, I was not familiar with the Speed Cleaning terminology.

I would read how companies would be able to clean several homes in a day. No matter how fast I moved while cleaning I never reached that point. The more research I did, the more I learned about it and the more I implemented the concepts into my cleaning routine.

What are speed cleaning tools?

Speed cleaning tools are any tools that assist in cleaning quickly. But also maintaining quality. They are any tool that helps you to clean faster and smarter.

Sample Speed Cleaning Tools

  • Whisk Broom
  • Plastic Scraper
  • Short Duster
Speed Cleaning tool to help you clean more houses in a day.

One thing I found that I was doing wrong, is I was not using the right tools. I was scrubbing and spending extra time on tasks, that there was no way I was never going to clean more homes in a day.

I found that speed cleaning tools did not cost that much, things like a scrapper or a whisk broom cost under $10, but saved me so much time in scrubbing.

Don’t spend extra time on mopping floors or scrubbing showers. If you use the right right tool, you can quickly remove soap scum or hard to remove sticky spots on the floor.

This blog post would be to long to get into all the tools that I used to help me and my cleaning business clean more houses in a day. I wrote a blog post on speed cleaning tools and how they can help you clean more houses. Click here to read more ——> Speed Cleaning Tools for your Cleaning Business

Step 5: Use an Apron

Using a cleaning apron will help you to clean more houses in a day by reducing the amount of time you spend at a clients home. Using this tool will help you to clean houses faster.

Do you set cleaning supplies down and have to go hunt for them? Or do you have to run back to your cleaning caddy to get a tool? How about stuffing your pockets with cleaning towels or garbage you find while cleaning?

All reasons why you should clean with an apron. The number 1 benefit of using a cleaning apron is being able to carry all of your tools with you while you clean.

The Apron also stores extra towels for you to grab when one gets dirty. A good cleaning apron has multiple pockets and pocket sizes so that you can store all sorts of tools. Even use a pocket to place misc trash you may find laying around while cleaning.

What the Cleaning Apron does for you:

  1. Keep all your tools in arms reach
  2. Eliminates trips to a trash can to throw away trash
  3. Eliminates walking in circles looking for misplaced tools
  4. No more trips to grab more towels.

The point is to not have to stop cleaning, just to throw something away, grab a clean towel or grab a different cleaner. All of your cleaning supplies and tools will be right with you so that you can clean a space with out stopping.

Increase you Cleaning Business income by cleaning more houses in a day.

What you need to do to clean more houses in a day:

  1. Proper Scheduling
  2. Offering a consistent service
  3. Following a consistent cleaning system
  4. Using Speed Cleaning Tools
  5. Using an Apron

Implementing these 5 tips will help you clean more houses in a day. That means more revenue for your cleaning business.

 

Maximize Your Maid Service Schedule

Maximize Your Maid Service Schedule

Maximize you Maid Service Schedule with these 4 easy steps! Scheduling your maid services is not difficult, you just need to keep a few things in mind when doing so. So, with proper scheduling you can save time and clean more houses in a day.

Mistakes to avoid with your Maid Service Schedule

There are a few things you want to avoid when filling your Maid Service Appointments.

  • Avoid Gaps in the schedule
  • Limit driving long distances between appointments
  • Avoid cleaning many small homes in one day

These mistakes with your maid service schedule will cost you un-paid time. Time spent not cleaning, is time that you are not getting paid for. The goal of scheduling your clients is to maximize the number of cleaning hours.

Checkout other resources on my Blog

 

4 Steps to Maximize Your Maid Service Schedule

4 Steps to Maximize your maid service schedule

#1. Have Pre-defined Hours of Operation

You have to have a clear set foundation before you can start building your maid service schedule. Set a pre-defined hours of operation window you are able to work.

Quick Note: These hours of operations should also be in your Client Procedures.

A good schedule to start with would be 8am – 4pm, you can change it as you go if you notice more clients can be serviced earlier or later. But these times give you a base of the time frames you want to schedule your services. The goal is to fill this time mostly with cleaning and as little travel time as possible.

Another thing to consider when setting your hours of operations is when do your clients usually want you to clean. The majority of clients who hire a maid service are not home during the day. And therefore, will not be home for the cleaning service and would prefer you clean during their working hours. 

For most companies a start time of 8 am should be good, and you usually want to aim to be done by 4 pm, possibly 5 pm. This will vary by geographic location. You know your areas best

#2. Schedule in geographic clusters

Schedule in similar geographic areas. The more clients you have the easier this will be. If you are just starting out this will not be as easy.

When you are first starting out you will want to target a smaller geographic area, and as you grow you can expand your service area. Try to stick to less than 20 minute travel times. Depending on where you live this can vary greatly if you live in a rural area versus a more densely populated city.

Schedule homes in the same or neighboring communities on the same day. The less travel time you have in a day, the more time you will have to clean homes. Which means more Revenue…yea ?.

#3. Only offer Weekly, Bi-Weekly and 4-Week services

Schedule clients on a weekly, every other week or every 4 week basis. This will keep clients on a consistent cleaning rotation through out the year.

You will also want to spread out your 4 week clients. For example, if you have 4 clients who signed up for cleanings every 4 weeks, you would not want to schedule them all on the same day and week. The optimal scheduling would be to put them on the same day and time each on a different week. This way you have a time slot that will be full, meaning ever Tuesday from 8 – 10 is full.

When a client asks for a monthly cleaning, put them on the 4 week cleaning plan. Do not schedule them the 1st of each month, or 2nd Tuesday. What will happen is they will inevitably fall on an off week and through off your entire schedule. It will become impossible to keep a schedule.

#4. Mix your days with both large and small homes

Schedule larger homes with smaller homes, if you can. You will be able to schedule in smaller homes in between larger homes to help fill up your day to maximize your revenue.  This will also save you some energy.

It takes a lot of effort to clean large homes, breaking up the cleaning with a small condo will help keep your energy levels up.  I tried to limit our schedule to 1 large home a day and then mid to smaller homes for the remainder of the day. This worked really well for us.

 

Tools you can use for Scheduling

A few things to keep in mind when choosing a scheduling product is you want it to be easy to use, make your life more organized and fall within your budget.

There are some really fancy tools out there that not only offer scheduling, but they keep your clients info, offer communication reminders, and also online bookkeeping forms. But as a new maid service owner there are plenty of things to spend your hard earned cash on! There are some note worthy FREE variations that you can use to help organize your schedule.

Google Suit & Calendar

Google has come a long way. They have really developed many FREE tools for small business owners. updated lately to be more visually easy to manage. 

The combination of using Contacts and the Calendar would suite any small Cleaning Business with one or two cleaners.  You can build your client list in contacts and make recurring appointments The best part is, it’s FREE!!

The down side to Google Calendar is it does not have the bells and whistles that paid for programs offer. But as you continue to grow that is something that you can strive for!

PickTime

PickTime is the most sophisticated free scheduling and booking tool out there right now. It is a newly developed web based software that is currently being offered for FREE. But this will not last for long. It is a newer program and they are enlisting users to try it out and spread the word! Those that sign up now will get the software FREE for life…not a bad gig!

I have been testing and using the product and I highly recommend signing up for this software while it is still FREE.  I love the sleek look and ease of use with the program. It is very versatile and can work great for your cleaning business with a little set up.

Here is a Sneak Peak into the Program, and all of it is FREE for now.

Here is what all is included in the program.

  • Customer Profile
  • Allows you to build in your services and customize for time and cost
  • Color Coded calendar with Daily, Weekly, or Monthly views.
  • Home Page that shows projected revenue and total appointments. You can watch your revenue grow as your business does!
  • Online booking forms you can integrate with your Face Book page or your Website. Allows clients to book right on your website or Face Book.
  • Integrates with Google Calendar so that you can view on your phone
  • Automatic emails when you book an appointment

To find out more about the program, click here ——–> PickTime Software

When booking your appointments, don’t forget to send email reminders!

Send your clients a reminder message the day before each appointment! This little trick will help you to avoid no shows or lock outs, get a heads up if your client will want an extra task, and improve customer service.

No show and lock out’s are when you arrive to your clients home, only to find you are not able to get into the home because your client forgot it was cleaning day. When that happens you don’t get paid!

Following up the day before every cleaning gives your client that friendly reminder that you will be there the next day. They are way less likely forget and leave you locked out with no house to clean.

Ever get to a home only to find out they wanted their oven cleaned, but you did not bring the proper cleaning supplies? In your email reminder, ask you client if there are any extras they would want you to do the next day. You will be prepared and is a nice shuttle way to up charge and make a little extra money.

If you skipped down to the bottom. Here is what you need to be doing to maximize your maid service schedule!

  • Set your defined hours of operation.
  • Schedule in geographic clusters
  • Only schedule weekly, bi-weekly, and every 4 week cleaning services.
  • Schedule both large and small homes in a day.
  • Get a scheduling software that works for your business.
  • Send appointment reminders to your clients the day before the appointment.

 

 

A free planner to maximize your maid service schedule

I made you a printable planner you can use to keep your schedule mobile. Print it out and put on your fridge, in your car, post it by the front door, or keep a copy on your desk!

 

I hope this blog post was super helpful for you! If you liked this post please share the pretty picture at the top of the form, I’d really appreciate it ?.

Speed Cleaning Tools for Professionals

Speed Cleaning Tools for Professionals

Tools for Speed Cleaning

Cut cleaning times in half with out compromising quality by using the tools the Pro’s do.  Speed cleaning is about eliminating steps, using the right tool for the job, and cleaning in a continuous motion without cleaning an area twice.  To do this it takes tools to clean tough jobs and tools to clean lighter jobs.  Spending time trying to get grime off a surface will only cost you money and energy. Having to walk back and forth to a cleaning caddy will cost you LOTS of time. And in the cleaning business TIME is MONEY.

It is not always easy to raise prices in the cleaning industry to increase profits.  But what we can control, is the time we spend in homes.  Speed Cleaning allows for house cleaning business owners to clean faster without compromising quality. In turn you can increase profits with out raising rates.  This keeps customers happy and your wallet happy.

Related Resources: How to Give a House Cleaning Quote and What to Charge for House Cleaning Services

Below is a list of tools Professional Cleaners use every time they clean.  These tools help them to work smarter not harder!

Disclosure: Some of the links below are Affiliate Links. What that means is I may earn a small commission if you click on one.  This comes at no additional cost to you as the buyer.  All of these products are products that I used exclusively in my Cleaning Business.  I only recommend products or services which I have used, tested and highly respect. When you order through my link it helps to provide you free content. I greatly appreciate your support!

 

Tools for Speed Cleaning

 

Apron

House Cleaning ApronAprons are a MUST for speed cleaning.  Aprons allow you carry your tools and supplies with you as you clean. This limits your steps by having all of your tools in reach when you need them.

Supply Maid offers an outstanding Apron.  The Apron was designed by Maid Service Owners for Maid Services. You can purchase the apron here —-> Supply Maid Apron

I highly recommend you carry clean microfiber towels, your cleaners, razor blade, scrapers, small tile brush and other tools needed to get the job done. As your moving around a room whether dusting,  cleaning a bathroom or kitchen, you will not need to take unnecessary steps to get a tool to tackle a task.

Here is the idea of how an apron helps with speed cleaning

When dusting a living room moving in a continuous motion starting from the left of the room.  With your hand duster, you dust a table with frames, move to a couch place hand duster in back pocket, grab whisk broom and quickly brush off pet hair and food crumbs.

Moving your way to the other end of the couch to a glass table with a lamp, use the whisk broom to brush off the lamp shade. Put the whisk broom back into the apron, grab hand duster to dust remaining parts of lamp and table contents. Place hand duster in back pocket grab glass cleaner and microfiber, spray glass, place cleaner back on apron wipe down table. Place microfiber back into apron.

Continue around the room until you are done.  Using the apron you can have the living room cleaned and dusted in 5 minutes tops. Couches and chairs are straightened, lamp shades are dusted, all glass is wiped down and all surfaces are dust free.

What kind of Apron do you need?

When buying an apron for cleaning, you will want to make sure it has loops on both sides and has several pockets for all of your gadgets.  You can find full length aprons or those you just tie around your waste. Either works great, the full size will protect your clothes but are more costly and not necessary. My recommendation is the apron over at Supply Maid. This apron was designed by maid service owners. It has pockets for all the needed gadgets, loops for spray bottles and additional attachments for other tools.

 

Long Duster

Dusting in high and low areas can take up time when having to climb a ladder and bend over.  You don’t have time to spend bending over to clean baseboards. Cleaning a ceiling fan requires a ladder so most cleaning businesses just don’t clean them in a normal cleaning visit. Using a long duster will allow you to clean these areas quickly and safely.

I recommend this Long Duster from Microfiber Wholesale. You can purchase the duster here —> Chenille Microfiber Duster

What kink of Long Duster to buy?

When buying a long duster make sure to get one that is retractable.  Not all houses will have the same ceiling height.  You want to make sure your long duster will reach vaulted ceilings.  But you also want it to quickly retract to dust base boards efficiently.

Another thing to keep in mind is a removable dusting cloth.  Make sure to use one dusting cloth per house.  You do not want to cross contaminate between houses.  Choose a duster which has removable microfiber dust clothes that can be washed with each use and purchase enough to clean multiple houses in a day.

We found these chenille microfiber dusters at Microfiber Wholesale.  They are good quality and hold up over time.

Hand Held Duster

Hand held duster for speed cleaningA hand duster will allow you to quickly dust objects and surfaces in area’s like the living room and bedrooms.  These are used for dry dusting.  If you have to use a cleaner, you will want to use a separate cloth.

I recommend these Hand Held Dusters by Microfiber Wholesale you can purchase them here —->  Small Microfiber Duster

When looking for a hand duster make sure it can easily fit into a back pocket.  This will make it easier to carry around with you when cleaning. I am not a huge fan of feather dusters, though there some cleaning companies and business coaches will recommend them.  I don’t like that they can not be washed from house to house.

Feather Duster or Microfiber Duster?

When I first started out, my cleaners wanted to try them.  I gave them a go ahead for a few months and finally said no.  They  potential to start loosing feathers. You don’t want clients to find feathers around their house after you have cleaned.  So we switched to a reusable and washable microfiber duster.

I highly recommend using a microfiber removable cloth which can be removed with each house and be washed. Microfiber Wholesale has an great and affordable small microfiber duster. It is small enough to fit in your back pocket. Similar to the Swiffer hand held dusters except the microfiber covers are washable and reusable.  It makes your pocket happy and the planet happy!

 

Speed Cleaning Tools for professionals

 

Razor Blade

Razor blade for speed cleaningThis tool has multiple uses and is a must have in every cleaning apron or caddy.  It helps to remove tough spots and goo on surfaces without scratching quickly saving you elbow grease and time!  When using, make sure your blade is not compromised with rust and not dull, as these can scratch surfaces.  I recommend a small pocket sized retractable razor blade. These carry easily in your apron, are easy to use for quick use and are an inexpensive tool.

We purchased ours in bulk at Amazon —-> Hyde Tools 13050 Delta Heavy Duty Glass Scraper

 
Razor blades are very versatile and can be used for many different jobs.  Here is an idea of what we used them for in our house cleaning services:

Showers and Soap Scum

This is extremely helpful on first cleans or move in/out cleans.  Using a razor blade in conjunction with your all purpose cleaner, you will be able to remove soap scum instantly in a shower.  Don’t spend extra time and energy trying to remove heavy stuck on soap scum with a scrub brush.  You will waste time and tire out quickly.

Glass stove tops

Razor blade work wonders on a glass top stove.  Avoid buying expensive cleaner marketed for glass stove tops.  The less cleaning chemicals you use the more efficient and cost effective your cleanings will be.  Using your all purpose cleaner spray it on the stove and scrap off spots with your razor blade. Tip: Using the blade on a dry surface can cause scratching, so make sure you spray enough cleaner down before using the razor blade.

Glass and Mirrors

Razor blades are a must when cleaning windows and glass.  Hard to remove stickers or gunk can be quickly removed with a razor blade. Just spray your All Purpose cleaning on the spot and remove with the blade. You will save lots of time and not scratch the glass.  Again, you want to make sure you are spraying your All Purpose cleaning on the window first to avoid scratching.

Floors

Don’t spend a lot of time mopping over a spot that is hard to remove. You can use a razor blade to quickly get up gunk, old food or even gum.

 

Small Tile Brush

Small tile brush for speed cleaningThe small tile brush is a small nylon brush that can get into crevasses and detail grout between tiles.  This little guy is a must for speed cleaning while maintaining a high level of detail in the kitchen and bathrooms.

Use the small tile brush around sinks, drains and faucets.  You will be able to clean into the crevasses round these areas very quickly.  It is a huge pet peeve of mine when a cleaning company cleans a house and just wipes over these surfaces without clean around a faucet.

I recommend purchasing 2 different colors, 1 for kitchens and 1 for bathrooms. This way you won’t bring the bathroom yuck out into a customers kitchen.

 

 

Small Whisk Broom

Whisk broom for speed cleaningWhisk brooms are great for dusting fabrics.  Fabrics collect lots of dust and crumbs, dusting with a cloth does little to remove either and vacuuming can be very time consuming.  A whisk broom is tough enough to remove pet hair and dust and easy to carry around in your apron.  It will save you lots of time while helping you to provide a more detailed cleaning.  Just another way for you to provide an excellent service!

Where to use your Whisk Broom

Couches

Use the whisk broom to brush off any crumbs, pet hair or dust.  For our biweekly and weekly cleaning clients we provided rotational services which included vacuuming living/family room furniture.  Using the whisk broom in between vacuuming, helps to keep down the pet hair and debris.  Clients really appreciate this as most cleaning companies do not vacuum furniture.

Dinning Room chairs

Dinning chairs almost always have food crumbs on them.  Use the whisk broom to quickly remove the crumbs to the floor for easy vacuuming.

Lamp Shades

Lamp shades are like dust and animal hair magnets.  Using a whisk broom to quickly dust them will help you provide an excellent service in

 

Incorporating these cleaning tools into your cleaning routine will help to improve your cleaning time significantly, while still maintaining a high level of quality.  Make sure as you are looking for ways to improve your cleaning times you are not sacrificing quality!

If you are looking for a cleaning supply checklist, visit our page House Cleaning Supply Checklist.

5 Steps to Discuss Cleaning Fees with Clients

5 Steps to Discuss Cleaning Fees with Clients

Cleaning fees is a tough subject to bring up with your cleaning clients and is not always fun. Many maid service owners lack the confidence to clearly state cleaning fee’s without breaking down and offering their services at a much lower price than what they want. These discussions can be difficult to do, but are so VERY important for the success of your business!

When fee’s are clearly explained and combined with excellent customer service, it can lead to strong customer relationships. On the flip side, failure to clearly discuss fee’s can lead to mistrust with clients.

 

Why do many Cleaning Business Owners hate to discuss cleaning fees?

Discuss cleaning fees with clientsCleaning Business owners often times, do not want to talk cleaning fees with their clients upfront for fear of pushing them away.  There are lots of cheaper options out there, so many try to avoid it.

Don’t Loose your Value

But you know your value, so stick to it.  You don’t want the client to start the conversation and end in a bidding war, or worse end up cleaning a home for less than your value.  You have set your prices so that you know you will cover expenses and make a certain profit.  Any fee’s less than that you will be loosing money.

Don’t Loose your clients trust

Hiring a cleaning business is personal.  Home owners invite you into their home based on trust.  Create a trusting relationship that will last for many years. Clients do not do business with companies they do not trust!

Set your Cleaning Business up for success by being upfront with your clients when discussing cleaning fee’s.

 

5 Steps to Discuss Cleaning Fees with your clients

There are a few steps you can take to start having the conversation with clients from day one. Discussing fee’s with clients can be easier if you follow along with these 5 steps.

1. Take the Lead on Discussing Fees

Take the lead on discussing service price. You should start talking about the fee’s before the client does.  Don’t let the client or potential client ask the question. This can take the discussion in an awkward turn.

While it may be difficult to start the conversation on fee’s, it demonstrates leadership and starts to build the trust between yourself and the client.

Related Topic: How to Quote Cleaning Services

What you don’t want to happen is to have the clients start the discussion. They will most always come lower than your asking price. But then when you tell the This can lead to the client negotiating and setting their own cleaning fee’s.

2. Always be upfront and consistent on what your price includes

Continuing on the lead with your price discussion, you want to be very clear on what services are included in your cleaning service. Clearly define what is and what is not included in that service.

Always have a Cleaning Service Checklist to provide to the customer.  This way they have a list of what is included in their regular service you are quoting them on.

Related Topic: What to Charge for House Cleaning Services

If you offer any extra services make sure to leave a price list of those services. This way when the client asks you to clean the oven during a clean, you can refer back to the price list on the extra charge. What you don’t want to do is let clients assume there is no extra charge. This creates a sticky situation, one which does not end very well.

3. Discuss the value of the service

You know your value, now communicate with the client.  What value do you bring to the table?

Is it the time your client will save by not having to clean their home? Is it the awesome reliable customer service your client will receive? Or is there a special product you use that others Cleaning Company’s do not?

Whatever it is, make sure you communicate it when talking about price.

In my Cleaning Business no one in the area could mop floors like us.  We used a heavy duty steam cleaner that cleaned tile floors quickly and very effectively.  Our clients never had sticky floors (you know that feeling when you walk over a recently mopped floors and your shoes stick to the floors!) and never had any cleaning residue left over.  

It was a true value proposition that other companies could not offer and we made sure our clients and potential clients knew it.   

4. Ensure your client understands your fee schedule

After you have clearly explained your fee structure, ask the client or check with them to make sure they understand. Provide print outs or hard copies of what your additional fees are.

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You should be leaving each new client with a new client welcome kit.  These kits should include information about policies, cleaning checklists, and pricing for additional tasks. This will provided needed information to your clients so they know want to expect with future services.

If you are providing a quote to a potential new client, always provide a cleaning checklist so the client knows what exactly it is your company cleans when they visit a home. Make a clear list of what is included and what is extra. 

5. Put it to Pen

When you quote a client a price, always document it. This will avoid any miss communication. You can document it in an electronic format or on paper. Provide a copy to the client for their records. In the future when the client asks for extra tasks, you can always refer back to what was quoted originally.

After providing a quote to a client, follow up with a letter thanking them for the opportunity of provide them a price for cleaning their home. Include how much it will cost to clean their home on a weekly, biweekly, and monthly basis. 

If the client does not sign up for a while after the initial quote, you have a copy of what was originally quoted.  This way if they do call you in the future, you will have it ready. It is ok to put a time limit of how long a quote is good for. It is safe to use a 90 day rule. 

When your quoting a customer for pricing following these steps will increase trust. Consumers buy from those they trust. If you can develop trusting relationships, you can quickly build your customer base! 

 

The last thing you need to know about discussing cleaning fees with clients

The take away with discussing cleaning fees with clients is to

  • Be open
  • Always be upfront
  • Have consistent pricing

If you stick to these rules you will be successful in taking to clients about pricing. You will dodge the haggling some clients like to get into.

As always this is your business, don’t let clients set the prices. And always maintain trust and credibility with having a consistent price structure that all clients will come to expect and understand.

What are your biggest struggles with talking cleaning fees with clients? Leave a message so we all can share in our experiences ?.

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New Client Welcome Kit for Your Cleaning Business

New Client Welcome Kit for Your Cleaning Business

How exciting, you just booked a new cleaning client! So how do you welcome your new client? With a New Client Welcome Kit that is. Now is the time to start setting the stage for the client experience with a new client welcome kit for a positive relationship!

Don’t leave your new client hanging until you show up for their first cleaning.  Impress them with a welcome kit that provides information that includes

  • A Welcome Letter
  • Client Data Form. So they can tell you more about them. 
  • Cleaning Checklist. What they can expect from you.
  • Customer Polices. What you expect from them.
  • Promotional materials. So they can tell their friends about you.

Having a welcome will create a positive first impression with your new cleaning client. In the new client welcome kit, you will set expectations and let the client know what to expect in your relationship and the cleaning service you provide.

Need Help with Quotes and Pricing? Read my super helpful articles to help you through it!

 

 

How to create a new client welcome kit for your cleaning business.

I have put together a list of what you should include in your new client welcome kit. 

What to Include in Your New Client Welcome Kit:

1. A Welcome Letter

A Welcome letter introduces you and your business. It also lets your new client know how excited you are that they have hired you to clean their home. Make sure your welcome letter is warm and inviting.

In your letter, introduce your self and your business to your new client. Next, tell them how you will provide excellent customer service.  Then, end the letter with what they can find in the new client welcome kit. If there is any paperwork that needs to be returned to you in your new packet, tell the client when and how to send it back to you.

2. Client Data Form

The purpose of the client data form is to collect the pertinent information for you to provide the best cleaning service for your client.

What to include on your Client Data Form:

Information about the client

Start the form with a section where the client can provide contact information. Contact information includes house phone, cell phones and email.  This way you will have multiple ways to get a hold of the client when needed. Include an area for the client to tell you how they want to be contacted in the event the cleaning needs to be rescheduled or in the case of emergency.

Next, include a section where you collect basic information about the house. Ask questions such as how many bedrooms are in the home, how many bathrooms, and what kind of flooring is through out the home. Having information about the house will give you a better idea of what cleaning supplies you will need to bring into the home.

The next section of the form should include any important information about the clean, that is specific to their house. For example: How does the client want you to enter the home?  Does the client have any no touch items in the house?  Any pets, what are their names, and where will they be?

Include a question on where central garbage can is located. You will be collecting trash in the house and will need to know where to put it.  Is it in the garage or on the side of the house?

Ask the client what to do if a door is closed in the home. Sometimes this indicates a do not enter. Ask if it is ok for the cleaners to enter bedrooms or bathrooms with closed doors and clean.  Sometime clients will have out of town guests you are not expecting. If a door is shut for privacy you will need to know what is expected.

3. Customer Policies

The purpose of the Customer Policy document is to set boundaries for the homeowner/client. This document should eliminate surprises or questions in the future. For example, if a hurricane comes through your area, your client should know a head of time what to expect from you and your cleaners.

Having the Customer Policy document will help to create a long and happy relationship between you and the customer.

Items to include in your customer polices.

  • Cancellation polices, how to cancel an appointment and any fee’s that may be charged.
  • Lock out policies. What will happen if cleaners are not able to get into a home, and how you will treat that. Will there be a fee charged after so many lock outs, etc?
  • Damage and Breakage policies. Accidents happen, your new client knows that, tell them how situations like these will be addressed.  My customer policy also had the following ‘We request that all valuable, irreplaceable, collectible, or heirloom items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our team’. Tell them how long they have to report any incidents.
  • Inclement weather policies. Depending on where you live, you may experience inclement weather from time to time.  In Florida our inclement weather included Hurricanes and Tropical Storms.  Those of you living up north, have to worry about snow and ice.  Provide information on what will happen if your cleaners can not drive to services a home.  Let the client know how you will contact them to reschedule.
  • Hours and Holidays. Include here, hours of operations.  When can a client call you and get an answer. Do you have an after-hours number? Does your company observe any holidays and what are those holidays?
  • Any other information specific to your business.

Click here for Further Reading —> Why Every Cleaning Service Need Insurance and What You Need

4. Cleaning Checklist

The purpose of the Cleaning Checklist is to 

Include a comprehensive list of what is included with each cleaning, on the cleaning checklist. This will let the client know what they can expect with each of their cleaning visits. Questions may arise or clients may want to add an additional item to their cleaning service, you can refer to this document to justify any responses or price increases.

An important note to make, if you include a cleaning check list, make sure you and your cleaners are following it to a T.  When you say you are going to clean the top of the refrigerator, you better clean the top of the refrigerator.

Clients will look for these items and will notice when they are not done.  When you don’t follow your check list, it will create distrust with the client.  The client will be less likely to continue with service and will certainly not tell their family and friends about your business.

The cleaning checklist will also help protect you from those clients who like to leave notes asking for you to clean out the refrigerator. And you know they are out there!  When a requested item is not included in your regular service, you will want to be compensated for it. The moment this situation comes up refer to this document to justify the additional charge.

5. Promotional Materials

The purpose of including promotional materials is to let your clients share your business with their friends and family.

Items to include in your welcome kit include business cards, pamphlets, fliers or other promotional items. Business cards serve two purposes 1st: so clients have your contact information and 2nd: so that the client can pass it along to their friends, family and neighbors! Referrals do not cost you any money and the have the highest conversion rate to booking!

Once your new client sees how awesome you and your business are, you will want them to pass your information on to everyone they know! Make it easy for your client to tell people about your business.  Provide 5 business cards and a handful of any pamphlets or fliers your business has.

Next provide a description of your referral program: Providing promotional materials will not be very helpful if you do not entice the client to promote your business name.  Come up with a great referral program your client can not resist.

You can provide a free cleaning after 3 a referred client has completed 3 scheduled cleanings.  You can offer discounts to neighbors if they schedule on the same day and rotation.  We provided a 10% discount to both neighbors if they scheduled on the same rotational day.  We saved LOTS of money in drive time by cleaning two houses on the same street.

When to Use your New Client Welcome Kit?

The new client welcome kit should be sent out the minute after you have booked your new client.  You can send it in email or you can send it via snail mail, or hand it to them if you are face to face. Either way it is important to get this package out to your new client ASAP.

I HIGHLY recommend sending the new client welcome kit in two forms.  One in paper form and second in electronic form, such as email.   This way if the client looses one he/she has a backup copy and can save or store it whichever way works best for them.

Presenting Your New Client Welcome Kit

This is an important step, how you present your new client welcome kit will further speak about your brand.  We are in the business of cleaning houses. Therefore, any material you give a client should be neat and tidy.  Don’t just hand your new client a stack of papers. Care should go into putting it together.

Hop on over to my RESOURCES page to get FREE downloads of my Welcome Letter,  Client Data Form, and Client Procedures.

All our new client welcome kit’s were hand delivered or mailed in a green pocket folder, the kind the kids use for school.  The green matched our brands colors, and the pockets provided for better organization. We attached our business card to the front of the folder to identify where the folder came from.

Each document was placed in each side of the pockets. The welcome letter and documents they needed to fill out were in one side of the folder and promotional items on the other.

Looking to get more clients?  Read these articles

There you have it. How to create a New Client Welcome Kit for your Cleaning Business.

If you found this information helpful, please share the pretty picture at the top of the page to share with others.

How to Get Paid for Your Cleaning Services

You provided the quote and landed the job! Now, how do you get paid for your cleaning services? If your like most cleaning businesses, the majority of your cleaning clients will not be home when you provide the cleaning service.  After all, the reason they have hired you is because they don’t have the time to clean their home themselves (or they just really hate cleaning!).

Haven’t started your Cleaning Business yet? Click here —> How to Start a Cleaning Business in a Day
Need help with Quoting your Cleaning Services? Click here —> How to Quote Your Cleaning Services
Not sure on what to charge for your Cleaning Service? Click here —-> How to Price Your Cleaning Service

Get paid and save  money on credit card processing fee's.

Have a Plan in Place

Before you go into a home to clean, you should have a plan in place on how you will get paid.  Really, this should be settled when you provide your new client paperwork once you are hired.

Need help with pricing your Residential Cleaning? Sign up below for my FREE Pricing Worksheet Calculator.

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Learn the best approach to discussing house cleaning fees with clients.

10 years ago homeowners would leave cash or check for the cleaning lady and that was it.  But what happens if they forgot to leave payment? Or what happens if the check was returned for insufficient funds?  Now you will have to wait longer to get paid for your cleaning services.

Now a days there is a third method of getting paid by clients. That is credit card processing, and it has become more accessible to smaller businesses.  When we were running our business we started accepting credit cards with our first client.

Continue reading to see how you can get paid for your cleaning services.  Or skip down to the bottom on how to save money on your credit card processing fee’s.

How to Get Paid for Cleaning Services

The 3 most common was to get paid for your cleaning services are cash, check or credit card.  10 years ago credit card processing was not as common as it is today.  Now, credit card processing for even the smallest cleaning businesses is very obtainable.

Cash

Cold hard cash is the cheapest and easiest way to get paid for your cleaning services.  The homeowner leaves the cash out the day of the cleaning, in which you or the cleaners pick up after the cleaning. There is little risk the payment will be denied (which can happen with a check).  The downside to taking cash is if you have employee’s not all cleaning companies feel comfortable with their cleaners carrying cash.  There is a risk of loosing it or even cleaners being robbed.

Check

A decade ago, leaving a check for the cleaning lady was by far the most popular payment method for cleaning services.  The issue that can arise with this is if the check gets returned.  If you are collecting checks make sure that you have a policy in place for returned checks.  It is customary for a maid service to charge a client anywhere from $30 – $40 for a returned check.

Credit Card

With the way of the banking industry, more and more clients want to pay with credit cards as well.  The younger generations do most of their banking online and most don’t even have a check book.  It is becoming expected that companies accept credit card or electronic payments.

More and more often cleaning services are moving towards accepting credit card payments.  Even more so, companies are offering it as the ONLY form of payment.  It is now common for Cleaning Business to collect credit card information at the scheduling stage.  Credit cards are kept on file to either bill the day of the cleaning, or as a back up if cash or check is not left out.

The good news is there are lots of options for you to use so that you can collect credit card payments.  It is easy and very cost effective.

How to accept Credit Card Payments

With most of your credit card processing companies there are 3 ways to obtain payment. Those are through electronic invoicing, through a payment form on your website, using a swipe attachment in combination with your cell phone.  I do not recommend the credit card swiping integration.  Most companies charge for their swipe tool and swiped transactions tend to cost more than if your client paid online.

Cash flow is very limited to newly established companies.  For this instance I would recommend utilizing electronic invoicing.  You can send an invoice via email, and your client simply clicks on the provided link and make the payment. When I had my cleaning business, I would send invoices to my clients the night before.  They then could make the payment by the end of the next day. It was super easy.

As your company begins to grow, you will not have time to send invoices and will want to create a more automated system.  This is where online booking forms become a necessity.   My 2 favorite are ZenMaid and Launch 27 both offer automated online bookings, calendar management, customer communications and cleaning team communications. These services are subscription based and do cost around $50 a month for the lowest plan.

Credit Card Payment Processing Options

Paypal

When running my cleaning business, we used PayPal for our credit card processing.  PayPal was a well known brand at the time and clients trusted the site.  Fee’s are comparable to others. The company offers online invoicing and integrates with most websites and some booking forms.

Fee’s associated with PayPal: 2.9% of the sale + $.30 per transaction.

Square

Square offers online invoicing and payment processing.  You can send invoices for free via email.  Square also offers recurring payment’s, which is great for your recurring clients.  The company also offers other services which may be helpful for your cleaning business such as scheduling. Some reviews state that many of the different services are not linked together in one app. Rather the business owner would have to jump from app to app to use the different services.

Fee’s associated with Square: 3.5% of the sale + $.15 per transaction

Stripe

Stripe is another credit card processing option.  Allows you to bill clients electronically either one time or on a recurring basis.  Allows to you embed check out option on your site. The site also allows for reporting and tracking of payments per customer.  You can use it to integrate with other software you may be using such as a maid service scheduling or online booking form.

Fee’s associated with Stripe: 2.9% of the sale+ $.30 per transaction

How to Pay Less for Credit Card Processing Fee’s

Credit card processing is moving into the most popular forms of payments for clients and business, but it does cost money to accept them. Cleaning businesses should avoid paying a fee when withdrawing their money out of credit card processing sites. You will want to limit fee’s incurred on getting paid for your cleaning services, to keep your expenses low and profit margin high.  There are ways that you can help decrease those costs.

Bill Clients Monthly

Because you pay a percentage of sale + a flat transaction fee of $.15 – $.30, billing your customers less often will save you money.  We did this with our clients and those that you clean weekly you can save almost $1.00 a month per client. Multiply this by just 50 recurring clients whom pay by credit card, you can save $50 a month.

Opt for Electronic Transfers

Don’t pay extra fee’s to withdraw your money.  Make sure you are opting for free money transfers.  We used PayPal and opted to have our money transferred straight into our business checking account.  As long as you initiate the transfer before 7 pm on a business day, you should have your money deposited into your account the by the next business day.  There are other options such as instant transfers, these transactions will cost you 1% of the amount of the transfer.  If you are billing out Even just $2000 a month for credit card processing, that will save you $20.00.

Use Card Processing Fee’s as an expense write off on your taxes

Credit card processing is a business expense.  That means you can write it off on your taxes.  By writing off credit card processing fees, you are decreasing your taxable income.  You are not liable to pay taxes on the expenses in which you ensure while running your business.  Tax write-off’s = LESS Taxes paid!

Read these articles for more cost saving ways to run your Cleaning Business:
Free Business Tools to Run Your Cleaning Business
7 Low Cost Ways to Market Your Cleaning Business

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